On making the appointment you agree to the following policy. Due to limited seating and Beauty technician availability, we request that you reschedule (if required) at least 24 hours before a scheduled appointment. You may reschedule by phone or online application. However, if you have to cancel your appointment or do not reschedule before 24 hours you will lose the deposit payment. The staff or the owner has the only right to be flexible here.
Our Beauty Technicians delight themselves on providing quality services and excellent customer services.
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within one day of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your service can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the technician who performed the initial service, adjustments are made available to you at no cost only within the two days of the initial service.
The 24 Hour Policy
Coco Lash & Beauty understands that sometimes schedules change and therefore requests at least 24 hours notice when canceling or rescheduling your appointment. A minimum deposit via credit card is required to hold your appointment. Appointments canceled within 24 hours or for which clients are a “No-Show” for will incur the deposit charge (normally $30).